Travel Advisors & Trade Partners

Travel Advisors & Trade Partners

small groups intro

Welcome to Active Adventures & Austin Adventures!

With over 60 years of combined experience, our goal is to set the standard for inspiring, all-inclusive, small-group adventures in the most breathtaking regions of the world. Our teams across New Zealand, North America, Peru, Nepal, and the Netherlands create a global network for a consistent experience for your clients. Hand-picked guides with a wealth of experience and local knowledge navigate the details so guests have the freedom to relax and explore the great outdoors, enjoy exclusive accommodations, and experience the best of each region with unique activities.   
 
There’s a trip to suit everyone - for families with children to more challenging bucket-list adventures for couples, friends, or solo travelers. We focus on creating adventures of a lifetime and take care of every detail so your clients can sit back, relax, and have the time of their lives. 
 
We also bring that same level of service to our travel advisors. Read on to find out how! 

Travel Advisors mean the world to us.

We strive to assist Travel Advisors every step of the way, from assistance with sales inquiries to ensuring your client is prepared for their upcoming trip, we want to make sure selling Active Adventures & Austin Adventures products is seamless and gratifying. Here are some of the tools we provide to Travel Advisors who are registered with us.

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Fully backed by our Sales and Customer Support Teams

Active Adventures & Austin Adventures have designated a Point of Contact whose responsibility is to support with Travel Advisor requests. Your POC is also backed by the Active Adventures & Austin Adventures sales and customer service teams who are available to service inquiries that embolden you to close the sales. Once a booking has been confirmed with us, we’ll introduce our customer support team who will lead you through the post-booking process to ensure your client is prepared for their trip with us.  

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In-depth Training

We have an online library of training videos and webinars that are aimed at familiarising you with our products so that you are polished and knowledgeable with all the details you need to confidently sell your clients on the right adventure. Furthermore, we’re happy to provide tailored in-house trainings to educate you and/or your agency on how to sell our products and where to find more information about each itinerary.

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Marketing Collateral and Communications

Our Marketing team has images, ads, and video available to help you promote trips and destinations through your own website, social platforms, and email marketing. We encourage all Travel Advisors to join our Active Adventures + Austin Adventures Travel Advisors Facebook group for updates regarding upcoming promotions, new products and other company updates. We’ve designed a comprehensive product catalogue for each of our brands that are perfect to keep on hand for quick reference or to display in your agency.

VIEW OUR FULL CATALOG View our Resource Center
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Advisor Protection

Should your client call us directly to book another adventure, we’ll pay you a commission for their booking. Our only requirements are that the client approves in writing and that you take over the reservation within 30 days of the guest’s date of deposit. 

SIGN UP

Frequently Asked Questions

How do I register my agency?

You can register your agency by completing the form at the top of this page. Once we receive your details, we’ll reach out with more information.

What commission do you pay?

We offer competitive commissions across all Active Adventures and Austin Adventures trips. Commissions vary depending on preferred or contractual agreements and are applicable to the trip cost only (i.e. not applicable to single supplements, optional add-ons etc.). Commission for New Zealand trips is applicable to the pre-tax trip cost only. Please get in touch to learn how much you can earn when booking with us.

Do you offer tools to help travel advisors sell your product?

Yes, we provide our travel advisors with in-depth training and support, as well as offer marketing collateral to help you promote our trips and destinations. You can access everything via our Travel Advisor Resource Center.

Advisor Trainings

We are happy to provide tailored in-house trainings to educate you and/or your agency on anything you’d like to know about us. We also offer monthly advisor webinars featuring trending destinations, in-house experts, new trips, and more!

Marketing Collateral

Our marketing team has images, ads, and videos available to help you promote trips and destinations on your own website, social platforms, and in email marketing.

How do I book flights?

We recommend chatting to our preferred travel partner – Fuzion Travel. They’re our experienced hand-picked experts in travel, passionate about what they do, and will tailor-make your flight itinerary to match your Active Adventures tour.

Also, please be aware that travel insurance is a must on all our trips and means you can travel with peace of mind.

Do you sell direct to consumers or only work with travel advisors?

We sell both directly to consumers and work with travel advisors. Advisors are protected if your client calls us directly to book another adventure, we’ll pay you a commission for their booking. Our only requirements are that the client approves and that you take over the reservation within 30 days of the guest’s date of deposit.

What can clients expect when traveling with us?

Our tours are all-inclusive small group adventure vacations with all meals, accommodations, activities, guiding services, transportation, and permits included in the trip price. We offer various options in each itinerary to suit different tastes and abilities, so guests have the flexibility to take on activities at their own pace. Our guides will make sure your client has an experience that truly exceeds their expectations in some of the most incredible regions of the world.

How far in advance should I book?

The sooner the better! We recommend booking 6-12 months prior to your client’s departure. Popular trips and trips departing during busier times sell out quicker, so it’s best to book as soon as possible to avoid missing out.

What happens after I make a booking?

Once a booking has been made, the booking Travel Advisor will receive a confirmation email with instructions to log into our travel portal (referred to as our Travel Wallet). Once you have logged in, you’ll be able to access important documents including the full day-by-day trip itinerary and packing list to download and send to your client.

Please note we do not offer a client-facing travel portal currently.

When does the final payment need to be made?

The outstanding balance shown on your invoice (including any additional items) must be paid in full no later than 90 days (180 days for Africa trips) prior to the departure date of your client’s booked trip. For bookings made within 90 days prior to the departure date of your client’s booked trip (180 days for Africa trips), the full balance (including any additional items) is required within 48 hours of booking confirmation.

Please review our full booking policies here.

Do you sell direct to consumers or only work with travel advisors?

We sell both directly to consumers and work with travel advisors. Advisors are protected if your client calls us directly to book another adventure, we’ll pay you a commission for their booking. Our only requirements are that the client approves and that you take over the reservation within 30 days of the guest’s date of deposit.

Where can my clients find information about their trip?

As the booking Travel Advisor, you’ll have access to all documents the guest needs to prepare for their trip and will need to share that with them. If there is additional information you need, our customer service team can assist with your request.

Will I receive communications with more information before my client’s trip?

We send out periodic communications leading up to the departure date of your client’s trip. Our Customer Service Team will reach out to you directly within the first week of booking, around 4 months before your client’s trip, and again around two weeks before they depart to make sure your clients are all set and ready to go on their trip.

What are your booking conditions?

See our full booking conditions here.

Can you explain your Activity Levels to me?

We've done a lot of work translating our Activity Levels in hiking and biking distances & elevations, and kayaking time. This page should help you.

How do I book flights?

We recommend chatting to our preferred travel partner – Fuzion Travel. They’re our experienced hand-picked experts in travel, passionate about what they do, and will tailor-make your flight itinerary to match your Active Adventures tour.

Also, please be aware that travel insurance is a must on all our trips and means you can travel with peace of mind.

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Already working with us? Here are some handy resources for you.

If you are already working with us, you are already familiar with how we work. We encourage you to share our information with your colleagues and other industry professionals. If you would like to schedule a training or have another inquiry, please reach out by emailing us at info@activeadventures.com. If you are looking for access to your Travel Wallet to manage a client booking please use the following link: Active Adventures & Austin Adventures Travel Wallet.

ACT24 Price Promise October 2024 ACTIVE Generic Deal pod v02

Book Now With Our Price Promise

Our Price Promise is designed to give you complete confidence when booking your unforgettable adventure. Here's how it works...

  • Book your next adventure now (no need to wait for any Black Friday sales and risk missing out on your preferred departure date!)
  • If the price of your trip drops within 60 days of booking, we promise to honor the lower price and apply it to your trip

With our Price Promise you don't have to wait for future sales to get the best price.

So go for it - secure your preferred trip and departure date by booking your dream adventure now!

*Terms and conditions apply - see below

 

*Price Promise is available for bookings made on or after October 16, 2024. If the advertised price of your booked future trip decreases within 60 days of your original booking date, you can contact us to request the lower price be applied to your existing booking. You must contact us no later than 60 days from your original booking date and provide details of the available price/discount you wish to avail. The price of your trip can be changed only once and only if you contact us during the time at which the lower price is advertised/available. Price Promise cannot be combined with any other offers, promotions, or discounts. The company reserves the right to amend these terms and conditions at any time in its sole discretion. Other restrictions may apply.  

 

Our best-selling adventures

New Zealand

Ultimate South Island Adventure

ActiveAdventures

4.7

  • Duration 14 days
  • Activity Level Level 3-4 

    • Activity Level 3

      Those who take on our Level 3 tours are looking for more challenging hikes that will raise their heart rate.

    • Activity Level 4

      Be prepared for some serious physical activity on our Level 4 trips. The fitter you are, the more you'll enjoy it, as most hikes will be challenging.

    Read more about the Active Range

Experience the best of the South Island on our signature New Zealand adventure tour. You'll explore the most iconic spots as well as little-known gems only we locals know about. With our guides' legendary hospitality and deep local knowledge, you're guaranteed an authentic connection with the stunning natural beauty of the South Island.
Trip Start: Christchurch Trip End: Christchurch
view trip from NZD 12499/pp (Includes taxes and fees)

Central & South America

Patagonia Hiking Adventure

ActiveAdventures

4.7

  • Duration 14 days
  • Activity Level Level 3-4 

    • Activity Level 3

      Those who take on our Level 3 tours are looking for more challenging hikes that will raise their heart rate.

    • Activity Level 4

      Be prepared for some serious physical activity on our Level 4 trips. The fitter you are, the more you'll enjoy it, as most hikes will be challenging.

    Read more about the Active Range

You won't believe the jaw-dropping scenery in Chile and Argentina as you hike, bike, and cruise through Patagonia. Find out why everyone raves about the W Trek, and take your own enviable photos of Monte Fitz Roy and Cerro Torre on this 14-day adventure.
Trip Start: Puerto Natales Trip End: El Calafate
view trip from NZD 13799/pp (Includes taxes and fees)

Central & South America

Ultimate Galapagos Islands Adventure

ActiveAdventures

4.7

  • Duration 10 days
  • Activity Level Level 3 

    • Activity Level 3

      Those who take on our Level 3 tours are looking for more challenging hikes that will raise their heart rate.

    Read more about the Active Range

Get a fresh perspective of life on the Galapagos Islands as you land-hop from island to island, filling your days with hiking, biking, cruising, snorkeling, and swimming. Relax each night on land and get to know the local way of life.
Trip Start: Quito Trip End: Quito
view trip from NZD 11099/pp (Includes taxes and fees)

North America

Yellowstone, Big Sky & Paradise Valley Adventure

AustinAdventures

4.9

  • Duration 6 days
  • Activity Level Level 1 

    • Activity Level 1

      Suitable for most fitness levels, our Level 1 adventures are the perfect introduction to adventure travel.

    Read more about the Active Range

 ADULT ONLY

Explore Gallatin National Forest, hike to Grand Prismatic Hot Spring, horseback ride into the Absaroka Mountains, and spot magnificent wildlife in Hayden Valley as you journey through Montana’s vast wilderness and behold geothermal wonders.
Trip Start: Bozeman Trip End: Bozeman
view trip from NZD 6699/pp (Includes taxes and fees)

North America

Yellowstone, Glacier & Grand Teton Adventure

AustinAdventures

4.8

  • Duration 8 days
  • Activity Level Level 2 

    • Activity Level 2

      Hikes on our Level 2 adventures are considered easy to moderate in difficulty.

    Read more about the Active Range

 ADULT ONLY

From the ever-wowing Old Faithful to the deep backcountry along Going-to-the-Sun Road, you’ll glimpse Mother Nature at her finest. Hike, raft, relax, and more on this grand adventure, full of bucket-list moments and endless beauty.
Trip Start: Jackson Trip End: Whitefish
view trip from NZD 9499/pp (Includes taxes and fees)

North America

Glacier National Park Adventure

AustinAdventures

4.9

  • Duration 6 days
  • Activity Level Level 3 

    • Activity Level 3

      Those who take on our Level 3 tours are looking for more challenging hikes that will raise their heart rate.

    Read more about the Active Range

 ADULT ONLY

Spend your days discovering the pristine lakes, forested valleys, grand meadows, and endless jaw-dropping scenery of Glacier National Park. Spend your nights in quaint towns; waking up to the sounds of nature just outside your door.
Trip Start: Whitefish Trip End: Whitefish
view trip from NZD 8299/pp (Includes taxes and fees)

Europe

Tour Du Mont Blanc

ActiveAdventures

4.7

  • Duration 12 days
  • Activity Level Level 4 

    • Activity Level 4

      Be prepared for some serious physical activity on our Level 4 trips. The fitter you are, the more you'll enjoy it, as most hikes will be challenging.

    Read more about the Active Range

Experience Mont Blanc in an unparalleled way – by hiking, biking, and kayaking your way around the massif. You’ll delve deep into the history, culture, and cuisine of France, Italy, and Switzerland with plenty of time to soak in the views.
Trip Start: Chamonix-Mont-Blanc Trip End: Geneva
view trip from NZD 14599/pp (Includes taxes and fees)

Europe

Dolomites Adventure

ActiveAdventures

4.8

  • Duration 9 days
  • Activity Level Level 3 

    • Activity Level 3

      Those who take on our Level 3 tours are looking for more challenging hikes that will raise their heart rate.

    Read more about the Active Range

Explore the charming villages and breathtaking landscapes of Italy’s Dolomites. Spend your nights in enchanting refugios and indulge in local cuisine each day as you explore one of the most stunning mountain ranges in the world.
Trip Start: Venice Trip End: Venice
view trip from NZD 12599/pp (Includes taxes and fees)

North America

Kenai Fjords & Denali Adventure

AustinAdventures

4.9

  • Duration 8 days
  • Activity Level Level 3 

    • Activity Level 3

      Those who take on our Level 3 tours are looking for more challenging hikes that will raise their heart rate.

    Read more about the Active Range

 ADULT ONLY

Seek out epic scenery, thriving wildlife, and untamed beauty on this true Alaskan adventure. Cruise the waters of Kenai Fjords National Park, raft the Kenai River Canyon, hike to Exit Glacier, and explore the Denali wilderness.
Trip Start: Anchorage Trip End: Anchorage
view trip from NZD 10999/pp (Includes taxes and fees)

New Zealand

Great Walks of New Zealand

ActiveAdventures

4.7

  • Duration 5 days
  • Activity Level Level 2 

    • Activity Level 2

      Hikes on our Level 2 adventures are considered easy to moderate in difficulty.

    Read more about the Active Range

Hike sections of three of New Zealand's Great Walks (Kepler Track, Routeburn Track, and Milford Track) and enjoy all the creature comforts each night, including an overnight cruise on Doubtful Sound.
Trip Start: Queenstown Trip End: Queenstown
view trip from NZD 7599/pp (Includes taxes and fees)

Central & South America

Costa Rica Tortuguero Adventure

ActiveAdventures

4.8

  • Duration 9 days
  • Activity Level Level 1 

    • Activity Level 1

      Suitable for most fitness levels, our Level 1 adventures are the perfect introduction to adventure travel.

    Read more about the Active Range

Discover untamed landscapes and embrace the ‘pura vida’ (pure life) over the next nine days as you hike, raft, and kayak through the Tortuguero National Park and the Cahuita National Park. By evening, relax at premium eco-lodges.
Trip Start: San José Trip End: San José
view trip from NZD 9699/pp (Includes taxes and fees)

Europe

Ultimate Iceland Adventure

ActiveAdventures

4.8

  • Duration 10 days
  • Activity Level Level 2 

    • Activity Level 2

      Hikes on our Level 2 adventures are considered easy to moderate in difficulty.

    Read more about the Active Range

Experience authentic Iceland as you hike through dramatic landscapes, explore glacier-carved valleys, and discover hidden waterfalls—all while immersing yourself in the breathtaking beauty of the Land of Fire and Ice.
Trip Start: Reykjavik Trip End: Reykjavik
view trip from NZD 16699/pp (Includes taxes and fees)

New Zealand

New Zealand E-Bike Adventure

ActiveAdventures

4.8

  • Duration 6 days
  • Activity Level Level 2 

    • Activity Level 2

      Hikes on our Level 2 adventures are considered easy to moderate in difficulty.

    Read more about the Active Range

Set off on a New Zealand bucket-list ride from the foot of Mt. Cook to the Pacific Ocean, including a scenic flight. Enjoy six days of stunning landscapes, mountains, lakes, rolling countryside, and us taking care of every detail. 
Trip Start: Christchurch Trip End: Christchurch
view trip from NZD 7699/pp (Includes taxes and fees)

North America

Yellowstone in Winter

AustinAdventures

5

  • Duration 6 days
  • Activity Level Level 1 

    • Activity Level 1

      Suitable for most fitness levels, our Level 1 adventures are the perfect introduction to adventure travel.

    Read more about the Active Range

 ADULT ONLY

Step into a winter wonderland complete with snow-covered bison, frosted pines, frozen waterfalls, and steamy geothermal features – all without the crowds. Relax each night in cozy lodges, in and nearby Yellowstone National Park.
Trip Start: Bozeman Trip End: Bozeman
view trip from NZD 9199/pp (Includes taxes and fees)

New Zealand

West Coast Adventure

ActiveAdventures

  • Duration days
  • Activity Level Level 2 

    • Activity Level 2

      Hikes on our Level 2 adventures are considered easy to moderate in difficulty.

    Read more about the Active Range

From the picturesque Pancake Rocks and the otherworldly Tatare tunnels to the dynamic Franz Josef glacier and the wildlife-filled Okarito Lagoon, you'll discover why the West Coast is an ever-changing geological marvel.

Trip Start: Christchurch Trip End: Queenstown
from NZD /pp (Includes taxes and fees)

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